1. This policy sets out the returns policy for goods or services purchased through the online store operated by Mintside Cards.
2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
3. For sealed trading card products, accessories, and collectibles, we do not accept returns for any items where the seals, shrink‑wrap, or product boxes are not in perfect condition. All sealed items are dispatched exactly as received from official distributors. Minor cosmetic imperfections to outer packaging (including dents, creases, or print marks) are common in the industry and are not considered faults or grounds for return. This does not affect your statutory rights if the product is faulty or damaged.
4. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service
5. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us or any payment procesing fees which we have incurred.
6. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 30 working days. You will not be entitled to a refund of the cost you incur in returning the item to us or any payment procesing fees which we have incurred.
7. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
8. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done.
9. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within 14 days.
10. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
11. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
12. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.
13: Order Cancellation Policy
• Before Dispatch
Customers may cancel their order any time before it has been dispatched. If you choose to cancel, we will issue a refund to your original payment method. Please note that payment processing fees charged to us by our payment provider (typically around 3%) are non-refundable and will be deducted from your refund.
• After Dispatch
Once your order has been dispatched, our standard returns policy applies. You have 14 days from receiving your order to notify us if you wish to cancel under your statutory right to cancel. Returned items must be unopened, in original condition, and securely packaged. Refunds will include the product price and standard delivery cost, but not any upgraded/express postage you selected. You will not be entitled to a refund of the cost you incur in returning the item to us or any payment procesing fees which we have incurred.
• Exclusions
Certain items are non-returnable, including:
• All Sealed trading card products once opened (boosters, tins, decks, etc.).
• Custom or special-order items.
